Create App Password

How to Connect to Office 365 Email with a New Device When Multi-Factor Authentication is Turned On

How to Connect to Office 365 Email with a New Device When Multi-Factor Authentication is Turned On

 

The important item to note is that when Multi-Factor Authentication is turned on, your regular Office 365 password will not work when you attempt to add (or resume using) your computer, phone or tablet.

To connect your Office 365 Hosted Exchange Email to your new device, you have to create an APP PASSWORD for every device that syncs your email.

 

To create an App Password for your new or existing device:

 

  1. Sign in to Office 365
  2. Complete the Multi-Factor part either via Text or the Microsoft Authenticator App
  3. Choose Settings Office 365 Settings button > Office 365.
  4. Choose Security & Privacy > Additional security verification. How to Connect to Office 365 Email with a New Device When Multi-Factor Authentication is Turned On
  5. Choose Create and Manage App Passwords:
  6. Choose create to get an app password.

  7. Enter a Name for the new device (you can use any name you’d like)
  8. Choose copy to your clipboard.
  9. It will then supply you with the password that you will use for your new device
  10. You can now open up Outlook (or if on a phone choose whatever Mail app you have and then Office 365 or Exchange) and provide your email address and this new app password to use your email
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