Why Exclusive Access to Tier 3 is your Advantage


When working in (and with) Tech Support I’ve experienced the same frustration many people deal with when attempting to get tech issues resolved, ill-equipped help desk technicians.

When you call any tech support number, you are going to deal with their lowest level support person first.  This “Tier 1” tech person takes longer to understand the issue, often doesn’t comprehend the true problem and will often do more harm than good.

To combat this frustration we decided the forgo the standard MSP formula for cheap techs and high margins in favor of going exclusively with Tier 3 technicians.

The result is that every call to LME will go to someone who knows your networks in’s and out’s, who has 10+ years in I.T. Support and who knows you and your network personally and who has experience and certifications necessary to deal with your problems.

Our custom approach of only employing Tier 3 Techs means that when you call us, you get directly to the best problem solver for your issues every time.

I.T. Services and Cyber Security SINCE ’94

Technology Innovation by Blending the Old with the New

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Leon Engelking

 “Old School” 

Leon started his IT career as a technician at IBM and then as a Manager at Wang Industries before launching LME Services in 1994.  As one of Chicago’s first IT consulting companies, LME has established itself as the reliable option for businesses in need of affordable management. Today, Leon uses his vast business and technical experience to oversees quality and ensure top tier support.

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 Joe Engelking

“New School”

Born with a perpetual curiosity for technology, Joe benefited from his father’s access to IBM’s technology at an early age. From shadowing his father service calls to stepping out and working with other MSP’s and security contractors, Joe has accumulated a wide breadth of knowledge and experience in his 15+ years in the information technology field. Today, Joe oversees the Cyber Security Administration, Online Marketing and Project Management divisions

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